Writing Email

Quiz 1

1. One of the dangers of typing in all capital letters is that it can affect the tone of an email in a way that _

suggests the writer is angry

suggests the reader is confused

suggests the writer is happy

means the reader was wrong about something

2. How can an email sender avoid having his or her recipients reply without reading the entire content of an email?

Number the key points of the email, and include that number in the subject line or first sentence.

Repeat the subject line as the first sentence of the email, and repeat it again before closing.

Send a separate email indicating that it is always important to read an email thoroughly before responding.

Indicate at the start of the email that the recipient should read the entire email before responding.

3. An effective email takes _____ effort to plan, compose, and write as any other business correspondence.

just as much

a little more

a little less

a lot more

4. What two time periods of the workday are most business email messages opened?

between 8am and 9am and between 3pm and 4pm

between 5am and 6am and between 8pm and 10pm

between 8am and 9am and between noon and 1pm

between 4am and 5am and between 3pm and 4pm

Quiz 2

1. The subject line of an email should be:

a complete sentence or idea

concise, specific, and complete

short or long, depending on the content of the email

vague and ambiguous

2. When checking an email for errors, what is it useful to do?

• Use a program that checks spelling and grammar.
• Skim the email before sending it.
• Read the email aloud.
• Write a quick draft and then ask a co-worker to proofread it.

Final Exam

1. If you anticipate a discussion will have a lot of detailed back and forth, what is generally the best setting for the discussion?

email

instant messaging

face-to-face

written correspondence

2. How can the email subject line shown below backfire?

SEND THE REPORT BY FRIDAY

It expresses that the writer is concerned.

It conveys that the writer is excited.

It suggests that the writer is an an upbeat mood.

It implies that the writer is angrily shouting.

3. If an email includes information that every recipient needs and requires no response, the email’s purpose is to _.

solicit an answer to a specific situation

ask the same question to a number of individuals simultaneously

send a message at a convenient time for all recipients

provide information quickly and effortlessly

4. The opening statement of an email should include:

a personal inquiry about the reader’s life

information about the importance of you, the writer

a lengthy history of the situation leading up to the need for this email

your purpose for writing the email and a context for the message

5. What can you do to avoid sending the wrong attachment in an email?

BCC yourself on the email to double-check the attachment.

Open the attachment after creating the email to verify that it is correct.

Send a follow-up email to verify the accuracy of the first email.

Send attachments only during 8:00-10:00 am when you first get to the office so you are more alert.

6. What is the primary goal of an email’s subject line?

Quickly convey the central point of the email.

Capture interest.

Convey emotion.

Highlight the key takeaways of the email.

7. To personalize an email, you need to _.

sign your email with first and last name

include something about the reader’s recent achievements

use casual language

understand your audience

8. What is a potential hazard of sending an email to multiple receivers?

losing the email in cyberspace

accidentally sending an email to the wrong person

accidentally losing the email in a junk folder

accidentally sending the email to the draft folder

9. Starting a message with the recipient’s name adds a touch of _.

timeliness

confusion

enthusiasm

personalization

10. Writing Email Linkedin Learning AnswersTo keep a message clear, the average paragraph in an email should have how many lines?

ten or more

eight to ten

one or two

five or six