Effective Listening

Quiz 1

1. Roberta wants to become a more effective leader. How will her listening skills help her achieve this goal?

Listening skills will help her speak more fluently.

Listening skills will help her write more effectively.

By listening to others, she will learn how to attain a dream promotion.

Being a good listener will allow her to become a gifted communicator.

2. Don wants to be an effective leader and thinks his listening skills are great. As his manager, you have observed him differently. What is the best approach to take with Don?

Provide him with some new information on listening.

Help him acknowledge that listening is more complicated than he thinks, and he can always improve.

Agree with him, since he was born with these skills.

Quiz 2

1. What is an advantage of being attuned to subtle cues?

It allows you to observe and ascertain more meaning.

It allows you to be more informal with verbal communication.

It keeps you from understanding communication in different cultures.

It allows you to be more explicit with nonverbal communication.

2. When it comes to improving listening, what is not a major area of focus?

focusing exclusively on the words being spoken

evaluating content

recalling details

understanding the big picture

3. When you listen with empathy, you should _____.

use phrases that could minimize the speaker’s feelings, such as, “It’s not that bad. Don’t worry about it.”

put yourself in that person’s shoes and identify with their feelings

find yourself distracted by things in your environment

critically judge what is being presented

4. Your boss is giving you instructions on a complicated, multi-step task that you’re expected to do. What is the best approach for listening in this case?

Listen for details and take notes if appropriate.

Focus on the big picture of what your boss is saying.

Listen with empathy.

none of these answers

5. Your boss wants you to give a training session on the integration steps for a software system. Why will focusing on recalling the details help you in this case?

It will not help, because you should instead focus on understanding the big picture.

It will showcase your credibility and help attendees learn.

It will look good on your resume.

6. You are listening to several vendors pitch a solution for your company’s logistics department. What should you avoid doing while actively listening and evaluating content?

Pay close attention to the delivery of the vendors.

Ask yourself whether there are any fallacies in the arguments.

Play the devil’s advocate with the vendors’ solutions.

7. Everly is practicing the focus area of understanding the big picture. What is the general guideline she should follow when explaining what happened in a meeting?

Explain the core ideas in one or two sentences.

Explain the core ideas in as many detailed sentences as needed.

Explain the core ideas in three or four sentences.

Explain the core ideas in five sentences.

8. You’re attentively listening to someone and evaluating the content. What is an appropriate question to consider?

Is the evidence they are presenting recent, credible, and relevant?

Are both the pros and cons presented?

all of these answers

Is any of the information misleading?

Quiz 3

1. Andre is updating a coworker about a project he is running. The coworker interrupts and provides his thoughts. Which common mistake is being displayed?

The coworker is focused on emotion.

The coworker is providing advice without being asked.

The coworker makes it all about himself.

The coworker is criticizing Andre.

2. Mickale is taking notes at a presentation on finances and marketing. Since he is in a learning mode, what type of notes should he take so he is not overwhelmed with information overload?

notes including all dates the speaker mentions

notes about general principles

notes including as many details as possible

These are Effective Listening Linkedin Learning Answers

3. What is an appropriate way to respond to a speaker to demonstrate that you have been listening effectively?

Provide advice.

Explain why the speaker is incorrect if any of the shared information was inaccurate.

Paraphrase the speaker’s content and emotion.

Share a similar situation that happened to you (giving an autobiographical response).

4. Holly is having a communication breakdown with her boss, and she starts creating a response before the boss can finish giving her instructions. What is the most likely challenge Holly is facing?

getting distracted by internal noise

getting distracted by delivery

information overload

multitasking

5. Which option most accurately describes the effects of multitasking while listening?

Multitasking shows that you care both about the person speaking and the other tasks you need to do that day.

Multitasking harms efficiency and productivity by slowing down overall work time, creating more errors and confusion, and wasting time.

Multitasking makes you seem really important and makes conversations faster because you have better things to do.

Multitasking improves efficiency and productivity by decreasing overall time spent on projects.

6. You need help from a coworker, but as soon as you start speaking, you notice the coworker keeps multitasking. Which result would likely occur in this scenario?

an increase in confidence

an improvement in productivity

a loss of trust

an improvement in efficiency

7. You are listening to a speaker who constantly uses filler words, such as “um” and “like.” What technique helps you remain focused on the content of the message?

Mentally paraphrase what the speaker is saying every few minutes.

Count the number of fillers the speaker uses while trying to listen to the message.

Tell the person that they need to stop using fillers because it is distracting.

Wait for the PowerPoint presentation to get emailed later

Quiz 4

1. JR is about to announce some exciting news, and he is not sure which tone to use in his delivery. Which general practice would you tell him to follow when working on his tone?

Keep your tone upbeat if the message is negative.

Keep your tone upbeat if the message is positive.

Be informal if the message is critical.

Be empathetic if the message is not serious.

2. Your coworker approaches you with a personal problem. What is the best strategy to help you clarify your role in a conversation?

Use questions like “Do you want my interpretation?” or “It sounds like you need to vent.”

Inquire if the conversation could be held through email instead.

Tell the speaker to come back later when you have more time to focus on their problem.

Dive right into solutions to help solve the problem.

3. You are engaged in a conversation with a high-profile speaker. You take out your tablet and begin taking notes. What should you remember when using this physical silence technique?

Always ask for permission first.

Ask the speaker to review your notes.

Ask for the speaker’s autograph.

Use this technique at any time.

4. Jamie is at an international conference assisting in the speakers’ hospitality suite. She is not sure how to use facial expressions as a nonverbal listening response. What advice would you give her?

Keep your smile at around 20 percent.

Stare at the speaker.

Smile once in the beginning.

5. What is an advantage of paraphrasing?

The original meaning of a message can be changed.

The speaker will know you can repeat words.

You will be able to verify your understanding.

You will be able to focus on the details.

6. How does allowing silence make you a more effective listener?

Silence forces the speaker to talk more quickly, which will allow you to be more productive.

Silence (verbal and nonverbal stillness) conveys that you are focused completely on the speaker and communicates respect.

Being verbally silent creates an excuse to fidget or sway while listening.

Silence allows you to think deeply about the speaker’s words.

7. You sit at a table across from Brad, who is sharing personal information. He is seated on the edge of his chair with hands stretched out. How should you mirror Brad to let him know you are listening?

Sit at the edge of your seat with at least one hand stretched out.

Sit back in the chair with your hands in your lap.

Sit next to Brad with one hand stretched out.

Sit back in the chair and nod.

8. A project manager and a developer are conversing about an upcoming project, and they start disagreeing. What should they have done up front to better listen to each other?

Agree to address the conversation in a logical way.

Know their preferences and clarify their roles.

Clear their mental filters.

Agree to address the conversation with appreciation.

9. What is considered a positive listening behavior?

distraction by delivery

mental filters

honoring silence

multitasking

10. Arjun is working with an angry customer. What should he refrain from doing when communicating with this customer?

tilting his head to the side

using congenial body language

using an open body posture

mirroring the customer’s emotions

11. Which listening behavior can help build rapport and cohesion with the speaker?

honoring silence

slight mirroring

all of these answers

matching emotion

FINAL EXAM

1. You are speaking with a friend over the phone, and they tell you about something that has been bothering them. Which action demonstrates that you are an empathetic listener?

Walk in the person’s shoes with judgment.

Smile a lot while on the phone.

Say to the person, “Tell me more about what happened.”

Say to the person, “It’s fine; don’t worry so much.”

2. Which choice best describes attentive listening?

In her response, the listener shares her own experiences in an effort to be empathetic and make the speaker feel at ease.

In her response, the listener gives advice, especially if she has more experience with the situation than the speaker.

In her response, the listener clarifies her role, uses attentive nonverbals, honors silence, paraphrases, and matches emotion with the speaker.

3. What is a common listening challenge?

distraction by delivery

all of these answers

mental filters

information overload

4. You are listening to a colleague speak in a meeting. This person has a strong accent, and you are having difficulty understanding certain words. What is the best approach to resolve this distraction?

Wait for the handout.

Take notes and do your best.

Ask for clarification.

Paraphrase the content.

5. Carson has taken the Effective Listening course. What is the first step he should take now to become a great listener?

Practice, practice, practice.

Identify the behaviors of effective listening.

Ask open-ended questions to get others to talk.

6. In which scenario is Sara being “distracted by delivery”?

Sara can’t focus on what her boss is talking about because of the temperature in the office.

Sara can’t focus on what her boss is talking about because of the rain hitting the office window.

Sara can’t focus on what her boss is talking about because of the thoughts running through her mind about the memo she had to write.

Sara can’t focus on what her boss is talking about because of the marker smear on his nose.

7. Logan is taking a listening self-assessment. He thinks he excels at asking questions and being curious to know more. Given this information, in which listening focus area is Logan strongest?

understanding the big picture

recalling details

attending to subtle cues

evaluating content