Communicating with Empathy

Quiz 1

1. Which sentence accurately describes cognitive empathy?

Cognitive empathy is an automatic reaction to another’s display of emotions.

Cognitive empathy is when you attempt to feel what another person feels to better understand and engage with them.

Cognitive empathy means speaking to and treating a person the way you want to be spoken to and treated.

Cognitive empathy means being sympathetic toward another person.

2. What do empathetic teams at work do when faced with differences of opinions?

They view the opposing viewpoint from the other’s perspective.

They argue their individual points until someone concedes.

Their argue their individual points until they all come to a compromise.

They reassess their viewpoint and compare it to viewpoint of the speaker.

3. When you focus on networking and put building strong relationships on the back burner, success will be a lot easier to achieve because everyone will understand your goals.

FALSE

TRUE

Quiz 2

1. The best way to combat failures of empathy in groups is to _____ and focus on _____ to solve the problem.

let everyone say their opinion; compromising with the other side as a collective

compromise with the other side as a collective; active listening

think about the other side’s perspective; one-on-one communication

eliminate the group; one-on-one communication

2. What is the true value of determining what your coworkers are intellectually capable of consuming when assessing their communication needs?

Shaping your message around what their mind can grasp is inclusive and, therefore, an act of empathy.

You can understand who to talk to and who to avoid when attempting to solve difficult problems.

You can get exactly what you need out of your coworker—nothing more and nothing less.

You can quickly move the conversation towards what you want to discuss.

3. When asking your coworkers how they view your personal communication style, what type of feedback is the most valuable?

very specific instances when you patiently explained an idea to someone needing guidance

very specific instances when you failed to explain an idea to someone needing guidance

how you consistently make that person feel during any given conversation

how you consistently make others in the office feel during meetings

4. When approaching difficult conversations as a listener, what are the two main things you need to remember?

You don’t get to choose how you make the speaker feel. How you react directly affects how the conversation progresses

Your opinion of how the speaker feels matters more than theirs. The conversation will most likely end how it began.

Acknowledge what you believe is true about what the speaker says. Focus on moving the conversation to a healthier place.

You get to choose how you make the speaker feel. Your reaction has minor influence on how the conversation progresses.

5. When approaching difficult conversations as the speaker, _____ helps you shape your message around bettering the situation and not belittling the listener.

managing your emotions

not using a script

focusing on the why

listening

6. When it comes to laying the foundation for positive communication, _____ will help you see which actions encourage positive interactions and which actions are detrimental.

asking questions

giving others a platform to share their ideas

observing other people in conversation

active listening