SAP | WEEK 2

Practice Quiz

link: SAP Professional Fundamentals | Coursera

1. What is the Delphi method?
A research method in which the viewpoints of experts are gathered through cycles of feedback
A research method based on using trials and designed tests in controlled conditions
Specific local observations of a single process based on gathering the most valuable information
A quantitative research method in which large groups of people are surveyed on a topic

2. What is a mind map?
A list of choices and possible events and outcomes
A comprehensive document for recording problems that need solutions
A diagram for showing and organizing information around a central concept
A diagram for proposing carefully thought-out solutions to problems

3. Which is an example of design thinking?
Putting together a logical construct for problem-solving
Building a physical prototype to represent a product
Surveying clients with specific choices that influence their thinking
Putting yourself in a client’s shoes to solve a business problem

4. What is a system?
A system is defined by the ability of the parts to operate without affecting each other.
A system is composed of identifiable parts that work in isolation from one another.
A system has interconnected parts that achieve a function or purpose.
A system refers to information technology (IT) data, processing, hardware, and software.

5. What are the leverage points in a system?
Where you make incremental changes to numerous points in the system
An intervention for controlling the wider system
Where you change the isolated parts of a system
Where you make significant changes to a system by changing one factor

6. Which of the following would commonly be done with a PESTLE analysis rather than SWOT or VI-JCA?
Analyzing customer strengths, weaknesses, and threats
Providing information about an action’s potential positive or negative impact
When a change is unexpected or when you can anticipate an event but cannot predict the impact
Analyzing how a customer could be affected by government actions, inflation rates, and technology
infrastructure

7. What is business process analysis (BPA) designed to do?
Analyze the business operation landscape.
Create diagrams that show budgets, hiring, and cuts.
Identify the company’s political, economic, and social environments.
Identify how individual business processes are working and how best to make improvements.

8. What is used to analyze business processes with a high-level visual overview from input through output?
PESTLE
Systems diagrams
Technology environment analysis
Business Process Modeling Notation (BPMN)

9. What is empathetic listening?
Simply reflecting back on anything the speaker might say
Paying special attention to the speaker’s feelings and helping the speaker feel understood
Reading the speaker’s non-verbal behavior and projecting emphasis with your non-verbal behavior
Clarifying and correcting information about what the speaker just said

10. What is presenting to inform?
When you give someone instruction on a training topic or skill
When you try to convince someone to take a course of action, such as buying a product
When you use ethos, pathos, and logos to create credibility
When you present information, such as the outcomes of a client meeting

Graded Quiz

1. Which of these describes qualitative data?
Fixed
Factual
Subjective
Numerical

2. What is the Delphi method?
A research method based on the quality of viewpoints of experts
A research method based on surveying large numbers of people.
A quantitative research method
A research method that uses only close-ended questions

3. What is a term for a simple, creative diagram organized around a central theme?
A systems map
A mind map
A solution map
A strategy map

4. Design thinking relies primarily on
Deep empathy and understanding clients as human beings
Logic applied to problem-solving
Appealing to customers based on design trend analysis
Designing products based on mass marketing data.

5. A system is defined as
A means of organizing parts so they don’t affect the whole
Interconnected parts that achieve a purpose
A method of organizing data, hardware, and software
Any collection of things

6. Leverage points are used to change a system by
focusing on the isolated elements
changing the whole system
changing one element
controlling the wider system

7. Business Process Analysis (BPA) is designed to
Identify what is working well and what needs to be improved
Analyze problems to get at the root cause
Analyze and reduce defects
Identify issues in the landscape in which a business operates

8. What is the term for a high-level overview ofa company’s business systems from input to output?
A systems diagram
Modeling notation diagram
Environment analysis diagram
Specific process diagram

9. What is an example of empathetic listening?
You are saying the email went out late.
You must be feeling very anxious about the deadlines.
Yes. That is the correct form to use.
Cheer up! Things aren’t that bad.

10. What is presenting to inform?
Presenting a persuasive argument for an action
Presenting a sales pitch
Presenting information, such as a status report
Presenting instruction on which steps to follow